Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Company or organisation name
• Job role or professional profile
• Project name and location
• Project type
• Project size
• Project stage
• Expected project timeline
• Architecture, interior design, visualization or VR requirements
• Messages or information shared through WhatsApp, email or enquiry forms
• Any other project information you voluntarily provide

When you interact with our website or advertisements, certain technical information may also be collected automatically by the platforms and services we use.

2. How We Collect Information

We may receive your information when you:

• Submit a form on our website
• Submit a Facebook or Instagram Instant Form
• Respond to one of our advertisements
• Request a personalised VR demonstration
• Contact us through WhatsApp
• Contact us by phone or email
• Request a quotation or consultation
• Communicate with our sales or design team

Information submitted through Facebook or Instagram lead advertisements may also be processed through Meta's platforms according to Meta's own privacy policies.

3. How We Use Your Information

Space & Scale may use the information you provide to:

• Respond to your enquiry
• Contact you regarding your project
• Schedule a consultation or personalised VR demo
• Understand your project requirements
• Prepare proposals or quotations
• Provide information about our services
• Follow up regarding an enquiry
• Communicate through phone, email or WhatsApp
• Improve our services and customer experience
• Measure the effectiveness of our advertising and marketing campaigns
• Maintain internal business and enquiry records

We will use your information only for legitimate business and communication purposes related to Space & Scale and the services you have expressed an interest in.

4. WhatsApp Communication

If you choose to continue your enquiry through WhatsApp, you may receive communications from Space & Scale regarding your enquiry, project requirements, demonstration, quotation or requested services.

You can ask us to stop promotional communication at any time.

Messages exchanged through WhatsApp may also be subject to WhatsApp and Meta's respective privacy policies.

5. Facebook and Instagram Lead Ads

Space & Scale may use Facebook and Instagram advertisements to collect enquiries.

When you submit one of our Meta Instant Forms, information such as your name, phone number, email address, company information or project requirements may be shared with Space & Scale.

We use this information to respond to your enquiry and provide the service, demonstration or consultation you requested.

Your interaction with Facebook and Instagram is also governed by Meta's own terms and privacy policies.

6. Sharing of Personal Information

Space & Scale does not sell or rent your personal information.

We may share limited information with trusted service providers when reasonably necessary to operate our business, including providers used for:

• Communication
• Email
• WhatsApp messaging
• Customer relationship management
• Website hosting
• Advertising
• Analytics
• Lead management
• Project communication

These providers may process information according to their own privacy policies and contractual obligations.

We may also disclose information where required by applicable law or a valid legal request.

7. Data Retention

We may retain enquiry and project information for as long as reasonably necessary to:

• Respond to your enquiry
• Continue project discussions
• Provide requested services
• Maintain appropriate business records
• Meet legal or administrative requirements

Information that is no longer reasonably required may be deleted or securely archived.

8. Data Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no internet-based communication or electronic storage system can be guaranteed to be completely secure.

9. Your Choices and Rights

You may contact Space & Scale if you would like to:

• Know what personal information you have provided to us
• Correct inaccurate information
• Update your contact details
• Withdraw consent for marketing communication
• Request deletion of your information, where appropriate
• Ask us to stop contacting you for promotional purposes

To make a request, contact us using the details provided below.

10. Marketing Communications

If you submit an enquiry or request information from Space & Scale, we may contact you regarding that enquiry.

Where appropriate, we may also provide information about related Space & Scale services.

You can request to stop receiving promotional communications at any time by replying to the communication or contacting us directly.

11. Cookies and Analytics

Our website may use cookies, analytics tools, advertising technologies or similar technologies to understand website usage, improve user experience and measure advertising performance.

Third-party services such as Meta or other analytics and advertising providers may also use cookies or similar technologies according to their respective privacy policies.

You may be able to control cookies through your browser or device settings.

12. Third-Party Links

Our website, advertisements or communications may contain links to third-party services such as:

• Facebook
• Instagram
• WhatsApp
• YouTube
• Other external platforms

Space & Scale is not responsible for the privacy practices of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.

13. Children's Privacy

Space & Scale's professional services and lead-generation activities are not intended to collect personal information from children.

If we become aware that information has been submitted by a child where parental or guardian consent is required, we may take appropriate steps to remove it.

14. Changes to This Privacy Policy

Space & Scale may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable requirements.

The latest version will be published on this page with an updated effective date.

15. Contact Us

For questions about this Privacy Policy or requests relating to your personal information, contact:

Space & Scale
Email: hello@spaceandscale.in
Website: www.spaceandscale.in
Location: Begumpet, Hyderabad, Telangana, India